![]() ![]() I know some of the daily fees for usage are pretty low. "In our test emails, people have been responding very positively. Also the cash toll price is double the iPass toll price so take that in to consideration. "We're going to do it in three months," Klima said. In March, the tollway had talked of giving people six months' notice of the change. Information should be sent to customers in a few weeks. "Now we're going to go out and let all of our I-PASS customers know it's important to have an I-PASS (transponder) in your car," Chief of Communications and Marketing Cindy Klima said Thursday. In August, the tollway sent emails about the change to a small group of I-PASS account holders. Accounts will be charged double if the shared transponder is not in the vehicle going through the toll. A transponder may be shared among vehicles in a household, but the agency wants all license plates to be registered to an account. People with an existing I-PASS account can add new transponders without having to fulfill the $20 balance requirement. Customers opening a new I-PASS account are required to provide a $20 account balance. ![]() The tollway charges a refundable deposit of $10 per transponder. Let AutoSlash Track Your Car Rental for Price Drops Renting a car in the E-ZPass region The vehicle will likely have a plastic E-ZPass transponder mounted on the windshield. In other words, it’s portable and easy to use in any other car. Tollway officials said it costs the agency for someone to manually match license plates with I-PASS accounts. An E-ZPass transponder is typically a plastic box mounted to your windshield with Velcro. ![]() 1, the tollway will begin charging the cash rate, which is double, to I-PASS customers who drive without transponders. He explains that at highway speeds, the way the E-ZPass is mounted matters even more than at a traditional toll booth when your speeds are very low.Īfter researching his case, Transurban agreed to refund Villatoro $105.40 in exempt toll trips.As of Jan. Mounting it under any tint can prevent the signal from being read under the toll gantries,” McGurk says. It sends us a unique signal about your E-ZPass. “The signal is key to ensure reading the transponder. Newer cars and those with OnStar tend to have the tint and make it especially important that customers pay close attention to where they mount the E-ZPass. So if you have the roofline tint that goes on the top of the windshield, or dotted tint near the rearview mirror, you don’t want to put it on top of that,” says Transurban spokesman Mike McGurk. “You only want to mount it on the clear glass. Transurban automatically charged Villatoro, unaware he was taking sluggers on an exempt trip. When Transurban was unable to read his E-ZPass Flex, it searched the license plate and found his E-ZPass account. I thought their system was really good, but they are telling me because the tint around the rearview mirror is causing the system not to read my E-ZPass,” writes Villatoro in an e-mail to WTOP Ticketbuster. “Has anybody complained about customers being charged unfairly when they have three occupants in their vehicle just because their transponder is not mounted correctly? I have been charged over $130. Q: Where should the E-ZPass transponder be installed in my vehicle A: The transponder should be installed near the rear-view mirror on the inside of the front. He also placed the E-ZPass under the dotted tint near the rearview mirror. Then be sure to use the cash lanes, which are typically on the far right of any toll plaza. That should prevent activation of the IPass. He mounted it vertically, instead of horizontally. Just make sure that the box mounted on the windshield (windscreen), where the IPass is located, is firmly closed. Inmar Villatoro mounted the E-ZPass on the top of the windshield on his Prius C. A Virginia man who mounted his E-ZPass in a poor spot was charged more than $100 in tolls, even though his trips were exempt. ![]()
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